Use Cases
SLA & Obligation Tracking
Clarative’s context layer combines knowledge of existing data source systems, business nuance, and context about user intent to create a virtual data model, purpose-built to answer your question or to help you discover data.
The Challenge
Modern vendor agreements contain many obligations and complex service level commitments, yet most organizations lack the tools to track them effectively.

With procurement teams stretched thin, critical obligations often slip through the cracks, leaving value on the table and exposing organizations to unnecessary risk.

Organizations struggle to effectively track and enforce vendor obligations, resulting in:
Missed Opportunities
Service credits and other remedies go unclaimed due to lack of systematic tracking
Manual Overhead
Teams spend countless hours manually monitoring SLAs across multiple agreements
Proving Violations
Without automated tracking, organizations struggle to document and prove SLA breaches
Scattered Obligations
Critical commitments buried in lengthy contracts are often overlooked or forgotten
Reactive Management
Issues are discovered only after they impact the business
Clarative’s context layer combines knowledge of existing data source systems, business nuance, and context about user intent to create a virtual data model, purpose-built to answer your question or to help you discover data.
How Clarative Helps
Our intelligence layer transforms SLA and obligation tracking from a manual burden into an automated, proactive process.
Continuous Monitoring
Real-time tracking of vendor performance against committed service levels
Proactive Alerts
Early warning system identifies potential violations before they become critical
Automated Claims
System generates documentation and calculations for service credit claims
Compliance Tracking
Comprehensive historical record of vendor performance and obligation fulfillment
Clarative’s context layer combines knowledge of existing data source systems, business nuance, and context about user intent to create a virtual data model, purpose-built to answer your question or to help you discover data.
Example SLAs and Obligations
Service Availability
Monitor critical services against uptime commitments (typically 99.9%), with automated tracking of outages, maintenance windows, and penalty calculations
Response Times
Track vendor responsiveness across severity levels, from 15-minute requirements for critical issues to 48-hour windows for routine requests
Delivery Performance
Monitor order fulfillment against committed timeframes, from same-day processing to multi-week delivery windows, with proactive delay notifications
Quality Standards
Track error rates, defect levels, and quality metrics against guaranteed thresholds (e.g., 98% accuracy, < 0.1% defect rate)
Support Coverage
Monitor service desk availability, coverage hours, and staffing levels against contractual requirements (e.g., 24/7 support, local language coverage)
Key Benefits
By introducing intelligence-driven obligation tracking, organizations can dramatically improve vendor accountability while reducing manual effort. Our customers consistently achieve significant results:
Recovery Increase
Average 3-5x improvement in service credit recovery
Efficiency Gains
80% reduction in time spent manually tracking obligations
Better Compliance
Comprehensive documentation of vendor performance and compliance
Proactive Management
Issues identified and addressed before impacting the business
Ready to transform how you track and enforce vendor obligations?
Contact us at info@clarative.ai or send us your email here:
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