Using Clarative, product-led growth customer success teams can convert more customers to their paid tier
At fast-scaling product-led growth (PLG) companies, Customer Success Managers (CSM) can convert more customers from their free tier by connecting product usage system and proactively identifying when to engage with customers based on their unique product adoption motion.
Using Clarative’s Investigation Assistant and AI Insights Generator, they can proactively investigate customer usage patterns to reach out and offer incentives to the right customers at the right time to ensure conversion. Clarative helps PLG CSMs and sales reps understand where and how to engage with their customers to ensure adoption, conversion, and retention - all done in plain language.
Clarative runs non-stop to identify emerging data trends. It constantly asks new questions and surfaces insights relevant to the correct audiences. Customer success teams are notified of trends and can ask questions across multiple data sources from their CRM to product utilization, support tickets to customer surveys and payment information.
See how Clarative can supercharge your product team
