Vendor Performance Management

For Vendor Managers and Procurement teams concerned with vendor performance, Clarative integrates vendor performance data, automates the process of collecting SLA metrics from vendors, and automatically generates performance reports for board-level reporting and business reviews

The Challenge

Reporting takes too long
Building performance reports for board presentations and audits consumes countless analyst hours that could be spent on strategic work.

Manual tracking in spreadsheets
Tracking vendor performance manually in spreadsheets is time-consuming, error-prone, and impossible to scale as your vendor portfolio grows.

SLA breaches go unnoticed
‍Without continuous monitoring, vendor performance issues and SLA violations slip through the cracks. You only discover problems during quarterly reviews, too late to prevent business impact.

Weak vendor accountability
Without objective performance data, holding vendors accountable for SLA breaches is difficult.

Our Solution

SLA & Uptime Monitoring

Continuously monitor vendor uptime and service level metrics. Clarative's platform sends automated "heartbeat" pings to vendor systems to verify availability, so you get immediate insight into outages or slowdowns, on top of what the vendor reports.

SLA Violation Detection

Automatically detect and quantify when vendors fall below agreed service levels. Clarative compares live performance data to contract thresholds and flags any SLA breaches, so you have evidence to hold vendors accountable.

Automated Compliance & Executive Reporting

Generate periodic performance and compliance reports for stakeholders or auditors with one click. Schedule automated reports on SLA compliance, saving your team hours of manual reporting.

Custom KPI Tracking

If you track custom obligations (e.g., for BPO or outsourcing), Clarative can handle those too, eliminating spreadsheet chaos with automated tracking for complex services.

The Impact

Automate Manual Report Building
Save countless analyst hours by automating performance reporting and analysis. Routine reports and QBR decks are ready in seconds, not days.

Real, Data-Driven Insights
Make informed decisions on vendor renewals and consolidations. With performance scorecards, it's clear which vendors are delivering value and which are lagging.

Better Vendor Accountability
Enforce vendor obligations with data. When you have instant visibility into SLA adherence, you can have fact-based conversations and demand improvements as needed.

Vendor Performance Monitoring