The November 18, 2025 Cloudflare outage demonstrated how organizations face hidden risks from "fourth-party" dependencies, resulting in the need for comprehensive supply chain visibility and resilience planning, especially as regulators like the EU increasingly require financial entities to map and manage their entire chain of ICT dependencies.

We analyzed vendor SLA performance across 2025 and discovered that over half experienced outages, vendor-reported downtimes often don't match reality, and that we could all use some better New Year's resolutions come 2026.

Your non-SaaS vendors make promises beyond uptime—response times, resolution rates, satisfaction scores, etc. Custom Vendor-Reported SLAs let you track these commitments so you can see who's excelling and who's just barely meeting the bar.

We've redesigned Clarative from the ground up—and while you'll notice the fresh interface right away, the real story is what's happening beneath the surface, and why we made the change.

Today's AWS us-east-1 outage affected a significant portion of the tech ecosystem, and the cascading failures we observed through our continuous vendor performance monitoring revealed something important about how concentration risk actually works in modern vendor portfolios.

Your vendor's SLA promises 99.9% uptime, but your users are experiencing frequent issues. Discover why the gap between contractual commitments and actual performance is wider than most organizations realize and what you can do about it.